1. Where We Ship

We currently ship to most countries across Europe. If your country does not appear at checkout or you need international shipping support, feel free to contact us via info@darkslategray-stingray-293078.hostingersite.com (Link) or through our Contact Page (Link).

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

3. Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on customs, courier conditions, and destination.

4. Shipping Costs & Free Shipping

• Standard shipping fee is calculated at checkout based on destination and weight.

• Enjoy FREE standard shipping on orders over €80 within eligible European countries.

• Express shipping fees are charged separately and are not included in free shipping promotions.

Free shipping will be automatically applied at checkout when your total exceeds €80 after discounts.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.

If you have any questions about your shipment, feel free to contact us.

6. Lost or Delayed Orders

If your order has not arrived within the expected timeframe:

• First, check the tracking link in your shipping confirmation email.

• If the package shows no updates for more than 5 business days, please contact us at info@darkslategray-stingray-293078.hostingersite.com (Link) with your order number.

We’ll investigate the issue with the courier and assist you in finding a solution.

7. Incorrect Addresses

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders lost due to incorrect or incomplete addresses.

If you realize an error after ordering, contact us immediately. We’ll do our best to modify the address before the order ships.

8. Customs & Duties (for international orders)

All European Union orders are free from additional customs fees.

If you are outside the EU and we accept your order, your country may apply customs duties or VAT upon delivery. These charges are the responsibility of the recipient.

9. Packaging

Every order is wrapped with care, using discreet and protective packaging to ensure your pieces arrive in perfect condition — and with a touch of softness and elegance.

10. Questions?

We’re here to help!

If you have any questions or special shipping requests, contact us at:

📧 info@darkslategray-stingray-293078.hostingersite.com (Link)

📄 https://sedaintimates.com/contact (Link)